Concierge-Hotels.com
is an online travel agency offering Privilege Services and Hotels in Mauritius,
Seychelles, Rodrigues, Réunion, Maldives, Madagascar & Sri Lanka.
We are hiring
an Online Travel Consultant specialized on Indian Ocean hotels and resorts, to
handle with particular attention all pre-arrangements/bookings for guests’
stay, and work in close collaboration with hotels and partners.
KEY RESPONSABILITIES
·
To
do follow-up on confirmations and reservations with a view to maximize sales
for Concierge-Hotels.com,
·
To
act as sales facilitator for Concierge-Hotels.com at all times,
·
To
be up to date on the airline regulations, current affairs and daily price
market for Indian Ocean,
·
To
assist Concierge-Hotels.com in their sales effort in a proactive manner with
the highest level of service, courtesy and professionalism,
·
To
assist clients on travel information such as visa and health formalities,
·
To
keep clients up to date and inform them about the trip,
·
To
attend to enquiries and reservations from customers; to prepare quotations as
per standards in a timely manner and to liaise with all airlines to clear
waitlists, update queries, firm-up reservations, etc.,
·
To
provide the best available fares in the Clients’ interest,
·
To
keep client profiles and be familiar with any special needs, requests and any
frequent flyer rewards that have been accrued.
·
To
prepare weekly sales reports for Management,
·
To
process refund and do follow up accordingly,
·
To
be loyal and ethical to Concierge-Hotels.com as your employer,
·
To
attend to reservations duties such as hotel accommodations, transfers, handle
travel insurance and car rentals for the clients and issue vouchers for the
auxiliary services,
·
To
create and maintain a good working environment and encouraging team spirit
amongst colleagues,
·
To
do online bookings for holidays packages using IT skills,
·
To
perform any other cognate duties as and when required by Management.
REQUIREMENTS:
Experience
in reservations, OR
- MINIMUM
Diploma in Tourism Management for those without experience
- Above 4
years of experience
- Fully
conversant to word & excel and Synexis Sabre Hospitality solutions
- Being in
the tourism industry, candidates should have a flexible approach to their working
hours and be able to work under pressure.
- Excellent
verbal and written communication skills in English and French.
WORKING HOURS & LOCATIONS
Working
hours go from 2pm to 11pm Mauritius time (10am to 7pm GMT http://www.worldtimebuddy.com/gmt-to-ist-converter)
Work
location is based in Mauritius Floreal or possibly in homeshoring.
SALARY & BENEFITS
Fixed
salary based on experience + commissions on sales
VERY
IMPORTANT NOTE Candidates are to apply on: buisdev@concierge-hotels.com
Reference
to be quoted in email: TRAVELCONSULTEN AUG 2014 Unreferenced emails will NOT be
considered.
All
applications will be treated in strict confidentiality. Only selected
candidates will be called for interview, others are thanked beforehand. We will
NOT entertain ANY call regarding this job advert and we reserve the right NOT
to finalize any recruitment as a result of this job advert.
